Support Engineer Remote Location
Sierra Business Solution LLC
Remote · full-time · $78,468 – $78,468 / yr
ROLE_DESCRIPTION - Administer and support the Five9 Intelligent Cloud Contact Center platform. Experience 7-8 years Configure inbound and outbound call flows, IVRs, ACDs, campaigns, and routing strategies. Developed and maintained integrations between Five9 Cloud Contact Center and enterprise applications using Five9 REST APIs and Web Services. Integrated Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and custom applications. Automated agent provisioning, user …