Senior Staff AI Enablement Engineer

<div class="content-intro"><p><a href="https://www.sofi.com/sofi-employee-applicant-privacy-notice/" target="_blank"><strong>Employee Applicant Privacy Notice</strong></a></p> <p><strong>Who we are:</strong></p> <div> <p>Shape a brighter financial future with us.</p> <p>Together with our members, we’re changing the way people think about and interact with personal finance.</p> <p>We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. <strong>Join us to invest in yourself, your career, and the financial world.</strong></p> </div></div><p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>About the role</strong></span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">SoFi is scaling how employees and AI agents safely reach the tools they need to do their jobs. We run a centralized MCP (Model Context Protocol) gateway that lets approved AI clients (Claude, Cursor, Windsurf, internal agents) connect to enterprise systems such as Slack, Google Workspace, Jira/Confluence, GitLab, Datadog, Snowflake, Glean, and ServiceNow, with SSO/OAuth brokering, policy enforcement, and full auditability.</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">As our Sr. Staff AI Enablement Engineer, you'll own the strategy and day-to-day operation of this platform and the customer-facing interfaces employees use to get AI tool access. You'll turn a security-approved control plane into a fast, self-service path to AI productivity across the company. You'll partner closely with Product Security, IAM, Engineering, and business leaders.</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>What you'll do</strong></span></p> <ul> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Own the MCP gateway platform end to end.</strong> This covers the catalog and registry of approved MCP servers, onboarding of new connectors, OAuth scope configuration, tool-level enablement and disablement, and lifecycle and hygiene.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Design the customer experience for AI tool access.</strong> Build intake, request, and provisioning flows (Compass/ServiceNow, Slack, Okta), documentation, and self-service paths that cut time-to-access from weeks to hours.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Partner with Product Security and IAM</strong> on MCP approval, threat modeling, least-privilege scopes, and incident response. Turn security requirements into operational guardrails that don't block adoption.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Run operations for the platform.</strong> This includes L1/L2 support models, runbooks, SLAs, monitoring and observability of tool usage, and vendor management (e.g., Cequence and SaaS connector vendors).</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Drive adoption and measure impact.</strong> Define and report adoption, usage, and value metrics by function to IT and SLG leadership, and identify the next high-leverage integrations.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Automate access governance.</strong> Integrate the gateway with joiner/mover/leaver processes, access reviews, and audit evidence for SOX and regulatory requirements.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Set technical direction.</strong> Evaluate emerging agent and tool-access standards (MCP, A2A, agent identity), build vs. buy, and the roadmap for internal and customer-facing AI interfaces.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Mentor and influence.</strong> Guide IC1–IC4 engineers and analysts, and influence function-level decisions with senior ICs and SLG.</span></li> </ul> <p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>What you'll need </strong></span></p> <ul> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Education & Minimum Experience Requirements:</strong> Bachelor’s Degree + 4+ Years of Experience <strong>OR</strong> Master’s Degree + 3+ Years of Experience in software engineering or a related field.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">Track record of owning complex, companywide programs or platforms and independently handling their planning, execution, and resourcing.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">Hands-on experience with LLM and agent tooling: MCP servers and clients, API gateways, and AI coding assistants such as Claude Code, Cursor, or Copilot.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">Deep knowledge of identity and access: SSO/SAML, OAuth 2.0/OIDC, SCIM, Okta, and least-privilege and RBAC design.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">Strong integration and automation skills. That means REST/GraphQL APIs, scripting (Python, TypeScript, or similar), iPaaS (Workato or similar), and ServiceNow workflows.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">Experience operating in a regulated environment (financial services preferred), including audit, data retention, and change management.</span></li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">Ability to translate between security, engineering, and business stakeholders, and to influence without authority.</span></li> </ul> <p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>Nice to have</strong></span></p> <ul> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0) !important;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">Experience building or running an AI gateway, API gateway, or developer platform (e.g., Cequence, Kong, Apigee).</span></li> <li style="font-size: 10pt; font-f