Lead Managed Services
Meriplex
Long Beach, Los Angeles County · full-time · $64,903 – $64,903 / yr
The Lead, Managed Services serves as the operational and technical leader for the TAC team, ensuring the effective management of escalations, incidents, and service delivery outcomes. This role provides day-to-day coordination, and oversight of technical resources to drive timely resolution of customer issues, maintain SLA performance, and deliver exceptional client experiences. The Lead collaborates closely with TAC management, shared services teams, and customer stakeholders to manage high-im…