Senior Principal Industry Analyst Relations

<div class="content-intro"><p>PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.</p> <p> </p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are looking for a <strong>Senior Principal Industry Analyst Relations </strong>to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty, and we’re looking for a collaborative, capable, and driven individual who can jump in and make an impact quickly. </span></p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Key Responsibilities</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Shape our category story and the industry analyst strategy and program to drive the category</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build strategic relationships with current industry analysts while identifying and growing the program</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Coordinate analyst calls and maintain AR program calendar</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead and prioritize inbound requests for information including participation in research and customer references</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Basic Qualifications</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelor’s degree</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">8+ years of experience in enterprise technology communications, marketing, or product marketing</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working experience in Analyst Relations, Product Marketing, Market Research, and Strategy</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proven content creation and story shaping, strategic planning, program management, and exceptional attention to detail</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Interest in speeding and improving research and survey delivery with AI and automation tools</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Preferred Qualifications</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working with industry analyst firms including Gartner, Forrester Research, IDC</span></li> </ul> <p style="margin: 0in; font-family: 'Helvetica Neue'; font-size: 11.0pt;"> </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The base salary range for this position is 164,000 - 276,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.</span></p> <p style="margin: 0in; font-family: 'Helvetica Neue'; font-size: 11.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.</span></p> <p style="margin: 0in; font-family: 'Helvetica Neue'; font-size: 11.0pt;"> </p> <p style="margin: 0in; font-family: 'Helvetica Neue'; font-size: 11.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This role is expected to come into our <strong>Atlanta </strong>office <span style="font-weight: bold;">two times per week</span>, so you can thrive in your new role and fully embrace being a Dutonian!</span></p><div class="content-conclusion"><p><strong>Hesitant to apply?</strong></p> <p>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!</p> <p><strong>Where we work</strong></p> <p>PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we <strong>cannot</strong> employ candidates residing in:</p> <p><strong>Location restrictions: </strong><strong><br></strong><strong>Australia:</strong> Northern Territory, Queensland, South Australia, Tasmania, Western Austra