Associate Technical Analyst
Highmark Health
Maine, US · full-time · $56,559 – $56,559 / yr
Company : enGen Job Description : JOB SUMMARY Job Summary: This position will support the configuration, maintenance, and optimization of the Genesys Cloud environment, it’s users, and integrations to other software and hardware, including EPIC EHR. This role will support the Genesys cloud environment including the routing of interactions (calls, SMS, emails, etc.) to queues and skills, IVR flows, voice and chat bots, user ID provisioning, integrations, reporting, and ensuring overall system pe…