Senior Specialist, Merchant Quality and Reporting
Synchrony Financial
Charlotte, Mecklenburg County · full-time · $81,690 – $81,690 / yr
Role Summary/Purpose: The Senior Specialist, Merchant Quality and Reporting is a key member of the Merchant Experience team. This position will partner with all merchant experience lines of business (Messaging, Inside Sales, National Sales, and Training) to develop, maintain and evolve our merchant quality scoring process. Additionally, this role partners with leadership to coach associates on key behaviors, provide consistent reporting and advise future training needs. Essential Responsibiliti…