Implementation Manager

<p id="p-rc_339b5158cfb28a7b-22" data-path-to-node="5"><span class="" data-path-to-node="5,0">We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM). In this role, you will help customers define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan and driving measurable impact across their highest-value workflows</span><span class="" data-path-to-node="5,2">. You will design and lead structured, time-bound engagements from onboarding through workflow launch, moving customers to a platform where teams and agents execute work together. Engaging both executive stakeholders and front-line teams, you will operate with strong judgment in ambiguous environments to connect AI capabilities directly to meani<span class="citation-12281 citation-12282 citation-end-12282">ngful business results</span></span><span class="" data-path-to-node="5,4"><span class="citation-12279 citation-12280 citation-end-12280">.</span></span></p> <p id="p-rc_339b5158cfb28a7b-23" data-path-to-node="6">This role can either be fully remote depending on which US state you live in, or based in our San Francisco office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.</p> <h3 data-path-to-node="7">What you’ll achieve</h3> <ul> <li id="p-rc_339b5158cfb28a7b-24" data-path-to-node="8,0,0"><span data-path-to-node="8,0,0,0">Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities</span><span data-path-to-node="8,0,0,2">.</span></li> <li data-path-to-node="8,1,0">Document and transition clear implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment.</li> <li data-path-to-node="8,2,0">Guide customers end-to-end through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.</li> <li data-path-to-node="8,3,0">Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.</li> <li data-path-to-node="8,4,0">Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana AI usage, optimize adoption, and expand use cases over time.</li> <li data-path-to-node="8,5,0">Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and unlock new AI adoption opportunities.</li> <li id="p-rc_339b5158cfb28a7b-25" data-path-to-node="8,6,0"><span data-path-to-node="8,6,0,0">Partner cross-functionally with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth</span><span data-path-to-node="8,6,0,2">.</span></li> <li data-path-to-node="8,7,0">Build repeatable frameworks and engagement processes that bring operational consistency to delivery motions across a portfolio of enterprise customers.</li> </ul> <h3 data-path-to-node="9">About you</h3> <ul> <li id="p-rc_339b5158cfb28a7b-26" data-path-to-node="10,0,0"><span data-path-to-node="10,0,0,0">Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making</span><span data-path-to-node="10,0,0,2">.</span></li> <li id="p-rc_339b5158cfb28a7b-27" data-path-to-node="10,1,0"><span data-path-to-node="10,1,0,0">Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments</span><span data-path-to-node="10,1,0,2">.</span></li> <li id="p-rc_339b5158cfb28a7b-28" data-path-to-node="10,2,0"><span data-path-to-node="10,2,0,0">Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance</span><span data-path-to-node="10,2,0,2">.</span></li> <li id="p-rc_339b5158cfb28a7b-29" data-path-to-node="10,3,0"><span data-path-to-node="10,3,0,0">Demonstrated ability to guide teams through AI change management and user adoption friction, meeting stakeholders where they are with empathy and building confidence in new workflows</span><span data-path-to-node="10,3,0,2">.</span></li> <li id="p-rc_339b5158cfb28a7b-30" data-path-to-node="10,4,0"><span data-path-to-node="10,4,0,0">Track record of managing complex, concurrent enterprise projects and workstreams, holding both internal and customer stakeholders accountable to key milestones and deliverables</span><span data-path-to-node="10,4,0,2">.</span></li> <li id="p-rc_339b5158cfb28a7b-31" data-path-to-node="10,5,0"><span data-path-to-node="10,5,0,0">Customer-centric approach with proven success facilitating discovery sessions and translating customer feedback into actionable configuration decisions</span><span data-path-to-node="10,5,0,2">.</span></li> <li id="p-rc_339b5158cfb28a7b-32" data-path-to-node="10,6,0"><span data-path-to-node="10,6,0,0">Strong bias toward action, comfortable navigating ambiguity, making sound decisions with incomplete information, and creating momentum in dynamic environments</span><span class="" data-path-to-node="10,6,0,2">.</span></li> <li id="p-rc_339b5158cfb28a7b-33" data-path-to-node="10,7,0"><span class="" data-path-to-node="10,7,0,0">Clear, structured communication skills with the ability to synthesize complex processes for diverse audiences ranging from executive spo<span class="citation-12271 citation-end-12271">nsors to front-line end users</span></span><span class="" data-path-to-node="10,7,0,2"><span class="citation-12270 citation-end-12270">.</span></span></li> <li id="p-rc_339b5158cfb28a7b-34" data-path-to-node="10,8,0"><span class="" data-path-to-node="10,8,0,0"><span class="citation-12269">Collaborative mindset with experience aligning cross-functional internal partners—including sales, customer success, product,</span><span class="citation-12268 citation-12269 citation-end-12269"> and IT—to ensure seamless project delivery</span></span><span class="" data-path-to-node="10,8,0,2"><span class="citation-12266 citation-12267 citation-end-12267">.</span></span></li> </ul> <p id="p-rc_339b5158cfb28a7b-35" data-path-to-node="11"><span class="" data-path-to-node="11,0"><span class="citation-12264 citation-12265 citation-end-12265">At Asana, we’re committed to building teams</span><span class="citation-12264"> that include a variety of backgrounds, perspectives, and sk</span><span class="citation-12261 citation-12262 citation-12263 citation-12264 citation-end-12264">ills, as this is critical to helping us achieve our mission</span></span><span class="" data-path-to-node="11,2"><span class="citation-12258 citation-12259 citation-12260 citation-end-12260">. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply</span></span><span class="" data-path-to-node="11,4"><span class="citation-12255 citation-12256 citation-12257 citation-end-12257">.</span></span></p> <h3 id="p-rc_339b5158cfb28a7b-55" class="" data-path-to-node="12"><span class="citation-12252 citation-12253 citation-12254 citation-end-12254">What we’ll offer</span></h3> <p id="p-rc_339b5158cfb28a7b-36" data-path-to-node="13"><span class="" data-path-to-node="13,0"><span class="citation-12249 citation-12250 citation-12251 citation-end-12251">Our comprehens&l