CX Technical Enablement Partner

<p id="p-rc_e8b36cc4544c3a29-189" data-path-to-node="5">As the CX Technical Enablement Partner, you will serve as the dedicated enablement partner for Asana’s Support and Professional Services teams and lead technical training development across Customer Experience. In this role, you will diagnose technical capability gaps and design, build, and deliver high-impact learning programs to close them. Combining strategic advisory (roughly 40%) with hands-on curriculum and content creation (roughly 60%), you will also develop the technical depth Customer Success Managers need to drive adoption, retention, and consumption growth. Reporting to the Head of CX Enablement, you will be an integral member of a focused enablement team accelerating cust<span class="citation-11000 citation-11001 citation-end-11001">omer and team readiness across Asana and AI workflows.<sup class="superscript" data-turn-source-index="1"></sup></span><span class="citation-11000 citation-end-11000"><sup class="superscript" data-turn-source-index="2"></sup></span> </p> <p id="p-rc_e8b36cc4544c3a29-133" data-path-to-node="6"><span class="" data-path-to-node="6,0"><span class="citation-10998 citation-10999 citation-end-10999">This role is based in our Chicago office with an office-centric hybrid schedule<sup class="superscript" data-turn-source-index="3"></sup></span><span class="citation-10998 citation-end-10998"><sup class="superscript" data-turn-source-index="4"></sup></span></span><span class="" data-path-to-node="6,1"><sup class="superscript"></sup></span><span class="" data-path-to-node="6,2"><span class="citation-10996 citation-10997 citation-end-10997">. The standard in-office days are Monday, Tuesday, and Thursday<sup class="superscript" data-turn-source-index="5"></sup></span><span class="citation-10996 citation-end-10996"><sup class="superscript" data-turn-source-index="6"></sup></span></span><span class="" data-path-to-node="6,3"><sup class="superscript"></sup></span><span class="" data-path-to-node="6,4"><span class="citation-10994 citation-10995 citation-end-10995">. Most Asanas have the option to work from home on <sup class="superscript" data-turn-source-index="7"></sup></span><span class="citation-10994 citation-end-10994">Wednesdays<sup class="superscript" data-turn-source-index="8"></sup></span></span><span class="" data-path-to-node="6,5"><sup class="superscript"></sup></span><span class="" data-path-to-node="6,6"><span class="citation-10993 citation-end-10993">. Working from home on Fridays depends on the type of work you do and the teams with <sup class="superscript" data-turn-source-index="9"></sup></span>which you partner</span><span class="" data-path-to-node="6,7"><sup class="superscript"></sup></span><span data-path-to-node="6,8">. If you're interviewing for this role, your recruiter will share more about the in-office requirements</span><span class="" data-path-to-node="6,9"><sup class="superscript"></sup></span><span data-path-to-node="6,10">.</span> </p> <p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">What you’ll achieve</strong></p> <ul data-path-to-node="8"> <li> <p data-path-to-node="8,0,0">Act as the primary enablement strategic partner for Support and Professional Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps.</p> </li> <li> <p data-path-to-node="8,1,0">Own and prioritize the Support and Services CX enablement roadmap, managing intake requests and establishing clear metrics to measure training effectiveness and business impact.</p> </li> <li> <p data-path-to-node="8,2,0">Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.</p> </li> <li> <p data-path-to-node="8,3,0">Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards and frameworks.</p> </li> <li> <p data-path-to-node="8,4,0">Build and scale technical certification programs for Support, Services, and Customer Success teams.</p> </li> <li> <p data-path-to-node="8,5,0">Partner closely with the AI Product Enablement lead to ensure organizational readiness for new product capabilities and enterprise AI feature rollouts.</p> </li> <li> <p data-path-to-node="8,6,0">Author and curate technical artifacts and documentation to maintain a centralized, up-to-date knowledge base across Customer Experience.</p> </li> </ul> <p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">About you</strong></p> <ul data-path-to-node="10"> <li> <p id="p-rc_e8b36cc4544c3a29-134" data-path-to-node="10,0,0"><span data-path-to-node="10,0,0,0">Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.</span><span class="" data-path-to-node="10,0,0,1"><sup class="superscript"></sup></span> </p> </li> <li> <p data-path-to-node="10,1,0">2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.</p> </li> <li> <p data-path-to-node="10,2,0">Proven track record in technical enablement, instructional design, or customer-facing technical roles (such as Support, Professional Services, Solutions Engineering, or Implementation) with a dedicated training focus.</p> </li> <li> <p data-path-to-node="10,3,0">Demonstrated experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.</p> </li> <li> <p data-path-to-node="10,4,0">Deep technical acumen with the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations.</p> </li> <li> <p data-path-to-node="10,5,0">Experience building or managing role-based technical certification and credentialing programs.</p> </li> <li> <p id="p-rc_e8b36cc4544c3a29-190" data-path-to-node="10,6,0">Strong self-starter with t<span class="citation-10992 citation-end-10992">he ability to manage an independent roadmap, balance strategic alignment with content execution, and leverage modern digital enablement tools.<sup class="superscript" data-turn-source-index="10"></sup></span> </p> </li> </ul> <p id="p-rc_e8b36cc4544c3a29-135" data-path-to-node="11"><span class="" data-path-to-node="11,0"><span class="citation-10991">At Asana, we're committ</span><span class="citation-10990 citation-10991 citation-end-10991">ed to building teams that include a variety of backgrounds, perspectives, and skills, as this is c<sup class="superscript" data-turn-source-index="11"></sup></span><span class="citation-10990 citation-end-10990">ritical to helping us achieve our mission<sup class="superscript" data-turn-source-index="12"></sup></span></span><span class="" data-path-to-node="11,1"><sup class="superscript"></sup></span><span class="" data-path-to-node="11,2"><span class="citation-10989">. If you'r</span><span class="citation-10987 citation-10988 citation-10989 citation-end-10989">e interested in this role and don't meet every listed requirement,<sup class="superscript" data-turn-source-index="13"></sup></span><span class="citation-10987 citation-10988 citation-end-10988"> we still encourage you to apply<sup class="superscript" data-turn-source-index="14"></sup></span><span class="citation-10987 citation-end-10987"><sup class="superscript" data-turn-source-index="15"></sup></span></span><span class="" data-path-to-node="11,3"><sup class="superscript"></sup></span><span class="" data-path